Coach Agreement

Operator and Document Status

This Agreement is entered into by Oleks Tech OÜ, registry code 17290539, and the Coach who creates, hosts or sells digital content through Dumka.

This is a B2B agreement for the coach role. It supplements the user Terms, Privacy Policy, Stripe rules, checkout terms, DPA/KYC/KYB documents and mandatory law where applicable.

Agreement version: 05.05.2026. Dumka records a separate clickwrap acceptance of this version during coach registration or before coach tools are restored.

1. Subject and Merchant of Record

1.1. Dumka provides tools for the Coach to create, host, sell access to and deliver digital content to users.

1.2. Unless expressly agreed otherwise in writing, Oleks Tech OÜ acts as seller/Merchant of Record towards the buyer, processes payments via Stripe or another provider, enables checkout, receipts/invoices within its process and consumer-facing payment support.

1.3. The Coach acts as a B2B supplier/licensor of content to Dumka. The Coach does not enter into a separate sales contract with the buyer for the same payment unless Dumka expressly agrees to another model.

2. Registration, KYB/KYC/AML and Traceability

2.1. The Coach must provide truthful and current personal or business information, address, email, phone, country, tax data, payout details and registration data where needed for verification, payouts or law.

2.2. Dumka, Stripe or another provider may require KYC/KYB/AML checks, repeat checks or additional documents. Failure to provide or correct data may result in hidden offers, stopped sales, account blocking or withheld payouts.

2.3. If the Coach is a trader/business user and offers content to consumers in the EU or Ukraine, the Coach must maintain data required for trader traceability, product information, complaints, consumer-law remedies, DSA notice-and-action and competent-authority requests.

3. Content, Rights and Conformity

3.1. The Coach warrants that they hold all rights to the content and that content, descriptions, images, names, methods and materials do not breach law, IP rights, privacy, image rights, professional rules or third-party rights.

3.2. Product descriptions, access duration, format, goals, limitations, technical requirements, updates, support expectations, refund-relevant facts and consumer-facing claims must be accurate, complete and non-misleading.

3.3. The Coach grants Dumka a non-exclusive, worldwide, royalty-free licence, sublicensable only as needed for platform operations, to host, transcode, cache, display, advertise within the platform, sell access to, technically support and perform buyer contracts for the content.

3.4. The Coach must correct non-conformity, security defects, inaccurate descriptions, missing access or other issues affecting buyer rights in digital content without undue delay.

4. Prohibited and Regulated Content

4.1. Illegal content, harmful code, fraud, IP/privacy infringement, discriminatory or dangerous instructions, misleading claims, dark patterns, high-risk harmful content and material breaching payment-provider rules are prohibited.

4.2. Coaching content is not medical, psychotherapy, psychiatric, crisis, legal, financial or another regulated professional service unless the Coach has the required rights/licences and Dumka has approved that category in writing.

4.3. For health, psychological state, finance, career, safety or other sensitive topics, the Coach must add accurate disclaimers and must not promise guaranteed outcomes.

5. Moderation, DSA Notices and Appeals

5.1. Dumka may review, hide, demote, demonetize, remove or restrict content/account access where there is suspected breach of law, DSA, consumer law, IP rights, Stripe rules, this Agreement or risk to users.

5.2. If a decision is not urgent, Dumka tries to notify the Coach and provide reasons. In case of fraud, legal order, user safety, cybersecurity, payment-provider requirement or other urgent risk, measures may be applied without prior notice.

5.3. The Coach may appeal at [email protected] within 6 months after the decision. Dumka reviews appeals without undue delay and communicates the outcome where possible.

5.4. The Coach must cooperate with notice-and-action processes and provide explanations, proof of rights, corrections or removals within the deadline set by Dumka.

6. P2B, Ranking and Changes

6.1. Product visibility may depend on account status, product activity, description completeness, price, relevance, client-coach relationship, violations, complaints, media quality, private-offer status, fraud signals and marketplace technical parameters. Dumka does not guarantee ranking, sales, clients or income.

6.2. Where Regulation (EU) 2019/1150 applies to the Coach as a business user and no statutory exemption is available to Dumka, Dumka will provide the required prior notice for material changes, internal complaint handling and mediation route before relying on those changes against that Coach, except for legal obligation, security, fraud, payment-provider urgency or another legally permitted ground.

6.3. Until a dedicated P2B process is published, the intake point for business-user complaints is [email protected]. Dumka will handle those complaints in good faith, without undue delay, and where needed identify mediation options that meet the P2B Regulation.

7. Remuneration, Fees, Reserves and Taxes

7.1. Platform fee and Coach share are defined by Dumka settings, payout policy or separate agreement. Unless shown to the Coach or agreed otherwise in writing, the standard platform fee is 10% of each successful sale and the coach share is 90%.

7.2. Payouts may be made through Stripe Connect or another payout provider after required checks and subject to refunds, chargebacks, rolling reserves, fraud review, dispute windows, taxes, provider fees, currency conversion and technical delays.

7.3. Dumka may withhold, set off or refund funds to a buyer where required by law, Stripe/provider rules, refund decision, chargeback, consumer claim, court/regulator request or Coach breach.

7.4. The Coach is solely responsible for taxes, accounting, invoices, social contributions, licences, permits and reporting in their jurisdiction for B2B remuneration from Dumka.

8. Data, DPA, Confidentiality and Security

8.1. Dumka is controller for platform account, checkout, order, support, analytics and compliance data unless the Privacy Policy or DPA states otherwise. The Coach processes user personal data only within Dumka, Dumka instructions, agreed purpose and applicable law.

8.2. If the Coach exports or uses client data outside Dumka, the Coach acts as a separate controller for that use and must have its own lawful basis, privacy notices, retention rules and security measures.

8.3. The Coach must not sell client data, use it for third-party marketing, profiling or unrelated purposes without a separate legal basis and required notices/consents.

8.4. The parties keep non-public information, payout terms, security reports, technical details, client data and business metrics confidential.

9. Consumer Complaints and Coach Liability

9.1. Dumka as Merchant of Record receives consumer-facing claims, refund requests, chargebacks and digital-content conformity requests.

9.2. The Coach must respond to Dumka requests and provide explanations, fixes, replacement access, evidence or dispute materials within the deadline set by Dumka.

9.3. If a claim, penalty, chargeback, refund or loss is caused by Coach content, description, rights breach, illegality, error or conduct, the Coach reimburses Dumka for related costs within the limits of law and this Agreement.

10. Suspension, Termination and Survival

10.1. Either party may terminate the B2B relationship with 14 days' notice unless otherwise agreed. Dumka may suspend or terminate access immediately for material breach, fraud, illegal content, payment-provider/regulator requirement, security incident or user risk.

10.2. After termination Dumka may retain and use content/records as needed for existing purchases, refunds, chargebacks, evidence, tax, accounting, security, legal compliance and consumer-law obligations.

10.3. Clauses on rights, licences for existing purchases, payments, reserves, taxes, confidentiality, data protection, liability, indemnity, governing law and dispute resolution survive termination.

11. Law, Disputes and Language

11.1. Estonian law governs this Agreement, without limiting mandatory consumer, DSA, P2B, data protection or other mandatory law applicable to Dumka, buyers or the Coach.

11.2. B2B disputes are heard by Harju County Court unless the parties agree otherwise in writing or mandatory law requires another forum.

11.3. If the English and Ukrainian versions conflict, the English version prevails for B2B interpretation. Mandatory law prevails over any language version.